Our Policies

Service Deposit

To all clients: Ebony and ivory  has a new Booking Policy designed to protect not only our business ‘but also to keep things fair for all clients.

Please accept our salon policy at the time for booking an appointment with us we will require a $50.00 deposit for your appointment, please note that we have allocated this booking specifically for you, cancelling at the last minute or a no show is very costly not just to the business to another client that would have loved this appointment.

No-shows and last minute cancellations enormously disadvantage our business. They also mean that other clients cannot book those time slots with us. We employ the very best stylist and we invest a great deal in further educating them. Therefore we hope that you will appreciate the introduction of our new Booking and cancellation policy.

A $50.00 deposit is required to secure all bookings.

Some clients will  say they don’t have a card to pay a deposit which we do understand  a money order can be made to ebony and ivory to secure your appointment and will have to get to us at least 4 days be prior to  your appointment

We understand that sometimes you may need to change your booking. We kindly request 24 hours notice so that we can offer that time slot to another client. Your deposit will be held for your next booking, or refunded. However, if you don't provide us with 24 hours notice or you fail to turn up for your appointment, your deposit will be forfeited.

Send you cancellation at this email address: This email address is being protected from spambots. You need JavaScript enabled to view it.

Ebony and Ivory would like to thank you all clients for their understanding.

And we look forward to your visit!

PAY YOUR DEPOSIT!

APPOINTMENTS

To ensure that you receive the most convenient time scheduled, we recommend that you book your appointment for your next salon service before leaving or here on our website.

Being on time for your appointment is very important so you can get the full benefit of your intended service.

LATE ARRIVALS

If you are going to be more than 15 min. late for your appt. you may be rescheduled if your time conflicts with the next scheduled customer.
A fee of $30.00 for the appointment time lost will be charged. Please be on time.

APPOINTMENTS: To ensure that you receive the most convenient time scheduled, we recommend that you book your appointment for your next salon service before leaving or here on our website. Being on time for your appointment is very important so you can get the full benefit of your intended service.

 

LATE ARRIVALS: If you are going to be more than 15 min. late for your appt. you may be rescheduled if your time conflicts with the next scheduled customer. A fee of $30.00 for the appointment time lost will be charged. Please be on time.